Customer reviews of Mastercars (Derby) Ltd

By Jenni D on 02 June 2024 | Purchase not verified

Amazing service from Mike. Was totally up front about a fault on the car and had it fixed for us before we paid any money. Fault persisted the same day but we replaced ignition leads ourselves which cured it. Mike immediately asked for the receipt to refund the cost of the leads. Buying the car for my sister so had to get it right for her as she knows nothing about cars!!! She absolutely fell in love with it the minute she saw it and is glad to be back on the road after 2 months without a car. Thank you again, Mike - will certainly be back if we need another car for her. Would you buy a used car from this man - absolutely yes!!!!

By Siena S on 12 February 2024 | Purchase not verified

Very helpful and friendly staff. Quick response to messages and queries. No pressure when viewing the cars, very genuine! Even happy to help weeks after buying the car, thank you!

By Lisa B on 29 August 2023 | Purchase not verified

Everything you need in a garage, reliable , honest and trustworthy garage. Had a few issues (no fault of garage) Main owner mike was true to his word and sorted issues as quick as he could. I am more than happy with the car I purchased and would recommended this garage to anyone, not many honest people around any more but this garage ticks every box.

By Eve S on 04 August 2021 | Purchase not verified

Sold me a car earlier on in the year and turns out it has had over £2,000 of repairs needed for it and I only got paid 3.4K for car

By Frances S on 02 September 2020 | Purchase not verified

Very honest and helpful dealer, no pressure sales. Made buying my first car incredibly easy, chuffed to bits with it!

By Lizzie B on 03 October 2019 | Purchase not verified

Mike was incredibly helpful and friendly when it came to buying a first car. He was not pressuring and ensured that I felt completely comfortable with everything. He made everything very easy and I would definitely recommend Mastercars to anyone looking to buy a first car.

By Lesley M on 05 June 2019 | Purchase not verified

3/6/2019 Would definitely recommend this company to friends or family very friendly service great car hassle free sale and the owner even delivered my car for me for free no hidden charges with this garage either

Reply from Mastercars (Derby) Ltd on 05/06/19

Thanks Lesley for those very kind words. we always try to be honest and open. Remember we are here for ongoing servicing and MOTs too!!

By Vincent S on 08 October 2018 | Purchase not verified

Excellent sales rep, very knowledgable. I have delt with this company several times and I have always received great service and support. Highly recommended.

By Vince S on 27 September 2018 | Purchase not verified

Excellent service, totally reliable and trustworthy. From start to finish I could tell they wanted me to be happy. Highly recommended

By Beatrix D on 30 January 2017 | Purchase not verified

NEVER NEVER would I buy a car from them. Had car 8 weeks. In that time it was in the garage twice. Had to have a new battery from the AA after the garage told me nothing was wrong. But I also had 3 near misses as the car just stopped on me in the middle of the road and would not move. after 4 days in the garage I was told nothing wrong and they would only take it back if they could find a fault.

Reply from Mastercars (Derby) Ltd on 31/01/17

I am a little upset to receive such a negative review. After owning the vehicle for 8 weeks you ( the customer) contacted us to say that there was an issue with the car. We came to your house to collect the car to investigate the issues that you said you had with the car. We gave you a courtesy car while we checked the problems. After having the car for 4 days and driving it myself, we have found no issues at all and can find no faults. We are here to help and have said that if there is an issue with the car then please bring it back and we will look to resolve it. This offer still stands , not because of this review but that is how we have treated our customers for more than 20 years from the same premises.