Customer reviews of Mastercars (Derby) Ltd

By Vince S on 27 September 2018 | Purchase not verified

Excellent service, totally reliable and trustworthy. From start to finish I could tell they wanted me to be happy. Highly recommended

By Beatrix D on 30 January 2017 | Purchase not verified

NEVER NEVER would I buy a car from them. Had car 8 weeks. In that time it was in the garage twice. Had to have a new battery from the AA after the garage told me nothing was wrong. But I also had 3 near misses as the car just stopped on me in the middle of the road and would not move. after 4 days in the garage I was told nothing wrong and they would only take it back if they could find a fault.

Reply from Mastercars (Derby) Ltd on 31/01/17

I am a little upset to receive such a negative review. After owning the vehicle for 8 weeks you ( the customer) contacted us to say that there was an issue with the car. We came to your house to collect the car to investigate the issues that you said you had with the car. We gave you a courtesy car while we checked the problems. After having the car for 4 days and driving it myself, we have found no issues at all and can find no faults. We are here to help and have said that if there is an issue with the car then please bring it back and we will look to resolve it. This offer still stands , not because of this review but that is how we have treated our customers for more than 20 years from the same premises.